Privacy Policy

RELOVE MALLLORCA: PRIVACY NOTICE MARCH 2023

Our Privacy Polcy sets out how we use your personal information that you or others provide to us.

WHO WE ARE

We are Relove Mallorca, based in Pollensa, Mallorca

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact Kate Caistor at hello@relovemallorca.com

HOW DO YOU USE MY DATA?

When you purchase products from this website you will be providing us with some personal information such as name, address, email and payment information.

To complete your purchase, we share your personal information with the payment processors such as PayPal.

We need to process your personal information in this way to enter into and perform the contract for the products you have chosen to purchase from us.

When you phone or email us

When you phone us or contact us by email with general queries, we may also handle your personal information (your name, contact details and the other details you provide to us) in order to provide the customer services you have asked us to.

We rely on your consent to handle your personal information in this way. If you do not provide us with the personal information we request from you for customer services purposes, we may not be able to fully answer your queries.

DATA ANALYTICS AND SECURITY

We will use your personal information to provide you with a more effective user experience (such as by displaying products on the Site that we think you will be interested in).

Our use of your information in this way means that your experience will be more tailored to you.

We will also use your personal information for the purposes of making our website more secure, and for data analytics to help us improve the website.

We process your data for this reason because we have a legitimate interest to provide you with the best experience we can.

You can prevent us from using your personal information in this way by using the ‘do not track’ functionality in your internet browser. If you enable do not track functionality, our Site may be less tailored to your needs and preferences.

WHAT DATA DO YOU COLLECT

Anyone visiting our website will be giving us their IP address connected to their commuter and data that shows us what pages have been visited and on what device.

COOKIES
This website uses cookies to distinguish you from other users. This helps us to provide you with a good experience and also allows us to improve our website. By continuing to browse the Site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We do not use non-essential cookies on your computer’s browser.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, which we do not have any control over. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

WHERE IS MY DATA STORED?

All information you provide to us is stored on our secure servers.

HOW LONG DO WE RETAIN YOUR DATA FOR?

If you purchase any product from us, we will retain your data for a period of up to 1 year.

Where we have used your personal information to contact you for marketing communications, if you have opted-in we will contact you at least every 3 years to ensure you are happy to continue receiving electronic communications.

If you tell us that you no longer wish to receive marketing communications from us, we promise to stop sending them to you.

Where we have processed your data for any other reason (such as where you have contacted us with a question in connection with the Site we will retain your data for up to 6 years.

In some circumstances, we may anonymise your personal data so that it can no longer be associated with you for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

YOUR RIGHT TO OBJECT UNDER DATA PROTECTION LAWS

You have the right to object to us handling your personal information when:

we are handling your personal information based on our legitimate interests (as described in the “How do you use my data” section above). If you ask us to stop handling your personal information in this way, we will stop unless we can show you that we have compelling grounds as to why our use of your personal information should continue; or

for marketing purposes. If you ask us to stop handling your personal information on this basis, we will stop.

WHAT ARE MY RIGHTS UNDER DATA PROTECTION LAWS?

You have various rights under the data protection laws, which you can exercise by contacting us.

Right of access

You are entitled to receive confirmation as to whether your personal information is being processed by us, as well as various other information relating to our use of your personal information.

You also have the right to access your personal information which we are handling.

Right to rectification

You have the right to require us to rectify any inaccurate personal information we hold about you. You also have the right to have incomplete personal information we hold about you completed, by providing a supplementary statement to us.

Right to restriction

You can restrict our processing of your personal information where:

you think we hold inaccurate personal information about you;

our handling of your personal information breaks the law, but you do not want us to delete it;

we no longer need to process your personal information, but you want us to keep it for legal reasons; or

where we are handling your personal information because we have a legitimate interest (as described in the “How We Use Your Data” section above and are in the process of objecting to this use of your personal information.

Where you exercise your right to restrict us from using your personal information, we will then only process your personal information when you agree, except for storage purposes and to handle legal claims.

Right to data portability

You have the right to receive your personal information in a structured, standard machine-readable format and to send this to another organisation controlling your personal information.

This right only applies to your personal information we are handling because you consented to us using it or because there is a contract in place between us.

Right to erasure

You have the right to require us to erase your personal information which we are handling in the following circumstances:

where we no longer need to use your personal information for the reasons we told you we collected it for;

where we needed your consent to use your personal information, you have withdrawn your consent and there is no other lawful way we can continue to use your personal information;

when you object to our use of your personal information and we have no compelling reason to carry on handling it;

if our handling of your personal information has broken the law; and when we must erase your personal information to comply with a law we are subject to.

Right to complain

You have the right to lodge a complaint with the Information Commissioner’s Office, the supervisory authority for data protection issues in England and Wales.

WHAT ABOUT WEBSITES WE LINK TO?

Our Site may, from time to time, contain links to and from the websites of our partner networks and affiliates.

We do not accept any responsibility or liability for these policies or websites. Please check their policies before you submit any personal information to these websites.

WHEN WILL YOU CHANGE YOUR PRIVACY POLICY?

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail or post.

Please check back frequently to see any updates or changes to our privacy policy.

HOW DO I CONTACT YOU WITH FEEDBACK?

Any questions you have about this privacy policy should be addresses to hello@relovemallorca.com